European window and door hardware repair and import in NYC

What this division covers

• Balcony and terrace doors: tilt-and-turn, lift-and-slide and multipoint-locked doors that won't lock, lift or close
• Tilt-and-turn windows: handles, gearboxes, hinge sides, stays and locking gear
• European locks: euro profile cylinders, multipoint mortise locks, gearboxes and keeps, including Mul-T-Lock euro cylinders
• Hardware import: matching original hardware and bulk orders for condo, rental and new-construction buildings

Product images: manufacturer marketing materials.

Brands we commonly service

We work on Roto, Siegenia, GU, Winkhaus, Maco, Hoppe and similar European hardware. Most European windows and doors installed in New York use one of a small number of hardware systems, and once we identify the system we can usually match the part. We are not a dealer for these manufacturers; we identify, source, install and service their hardware.

Why European hardware is different

European windows and doors lock through the hardware, not a single latch. One handle drives a gearbox, and the gearbox drives rods, rollers, hooks or bolts at several points around the sash or door. When one component wears or breaks, the whole opening stops locking or stops tilting. The fix is usually one part, not a new window or door, as long as someone identifies the right system.

How a European hardware job runs

• Survey: a technician comes to you, measures the profile, backset, gearbox and cylinder, and photographs the markings
• Identify: we match the manufacturer and system, or the closest compatible part when the original is discontinued
• Estimate: a written estimate with the parts, whether they are in stock here or must be imported, and the lead time the supplier confirms
• Install: our technicians fit, adjust and test the hardware on site, and leave the window or door locking and sealing as designed

Lead times, honestly

Some parts are stocked in the U.S. and some are not. When a part has to come from Europe, the lead time depends on the manufacturer, the part and whether it is in stock at the factory. We don't guess: the estimate gives the lead time the supplier confirms, and we tell you if it changes. Where a window or door can't lock in the meantime, we make it secure on the first visit wherever we can.

Who calls us for this

• Condo and co-op buildings with European windows and balcony doors
• Developers and general contractors finishing or warrantying new construction
• Property managers with renovated units across a portfolio
• Offices, restaurants and stores with European entrance or terrace doors

Decorative and architectural hardware

For decorative and architectural lever sets, entrance sets and mortise locks, we also install and service Omnia, Baldwin (Baldwin Hardware and Baldwin Estate) and Emtek, alongside European hardware on the same doors.

See the official manufacturer catalogs on our product catalogs page.