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Master key systems for property management companies

A good master key system lets the right people carry fewer keys while every other key opens only what it should. A poor one, or one that has drifted over years of lock changes, means nobody is sure who can open what. Here is how we set them up for managing agents.

How a master key system is organized

  • Change keys open one lock or one group of locks, such as an apartment or a single office.
  • Master keys open a set of change-key locks, such as all mechanical rooms in a building.
  • Grand master keys open several master groups, such as every common door across a portfolio.
  • Keep the levels as few as the operation actually needs. Every extra level adds cost and makes the system harder to keep secure.

Product images: manufacturer marketing materials.

Key control is the real point

  • Restricted keyways: keys that can't be cut at a hardware store, ordered only through the authorized dealer with the owner's authorization. We set these up on Mul-T-Lock.
  • Key records: a schedule of which key opens which door and who holds it. We keep it with your account.
  • Signed authorization: decide who at the management company can order keys and approve changes.

When staff change

When a super or porter leaves, decide which keys they held. If the keys are restricted and all returned, the record is updated. If a master key is missing, the affected locks are rekeyed or recored within the existing system, so other keys keep working.

Several buildings, one system

Management companies often want a portfolio master for the office while each building's staff keys stay separate. We design that once and extend it as buildings are added. See master key systems and management accounts.

Frequently asked questions

What is a restricted keyway?

A key profile that can only be duplicated through the authorized dealer with the owner's authorization, so keys can't be copied at a hardware store.

Do we have to replace every lock to start a master key system?

Not always. Many existing locks can be recored or fitted with new cylinders. We tell you in the survey which openings need new hardware.

What happens if a master key is lost?

We rekey or recore the locks that key opened, within the existing system, and update the key records.

Can one system cover several buildings?

Yes. A portfolio master can open common areas across buildings while each building's staff keys stay separate.

Request a building survey

Call 212-837-4444, 24/7, or send the job details. Written estimate, invoice terms, no card to start.

Call 212-837-4444